Refund and Exchange Policy

Refund and Exchange Policy

At GiftGalli, we strive to ensure your satisfaction with every purchase. If you are dissatisfied with your order, we are here to help with our flexible refund and exchange policy.

 

Eligibility for Refunds:

1. Return Must be initiated within 2 days of the delivery date.

2. Items must be unused, in their original condition, and in the original packaging.

3. Proof of purchase or order confirmation must be provided.

 

Non-Refundable Items:

1. Personalized or custom-made items.

2. Perishable goods (e.g., flowers, food items).

 

Process for Refunds:

1. Contact our customer service team at giftaglli@gmail.com to initiate a return.

2. Provide your order number and reason for the return.

3. Return the item(s) to us at our registered address using a trackable shipping method.

4. Once we receive and inspect the returned item(s), we will process the refund within 7-10 business days.

5. Refunds will be issued to the original method of payment. Shipping costs are non-refundable.